SME packages

Combination deals that don’t dent the company budget

Getting the best and saving money at the same time is this simple!

Lightning-fast Internet connections
Modern Internet telephony for fixed network calls
Attractive flat rates and low-cost telephone tariffs
Microsoft^® Office 365 licence included
Competent business support included

The smart SME packages from upc cablecom

upc cablecom business combination deals offer just the power your SME needs: the fastest access to the Internet, telephony with 2 or 4 numbers and business support in an incredibly low-cost package. You decide how fast you want to surf the Internet, whether you wish to use one of our attractive flat rates to make calls, or opt for one of our inexpensive telephone tariffs instead. Opt for one of our popular combination deals and your SME office is set to go! Every SME Duo package comes with a Microsoft^® Office 365 licence so you can use the innovative online communication solutions of Microsoft^®. upc cablecom business combination deals provide you with a modern communication solution that is child’s play to configure, offers impressive efficiency and keeps you well within budget.

	SME Basic Duo The practical basic package for small companies.	SME Smart Duo The smart package for SMEs that use the Internet on a regular basis.	SME Power Duo The powerful package for SMEs with high data traffic volumes.
	For companies that surf occasionally, yet still want a speedy solution. This connection is optimal for access to high-speed Internet on a cable network basis. With Digital Phone Basic you can also make calls with our affordable business telephony tariffs.	With this Internet connection surfing the net is faster than with any DSL line. The bandwidth is ideal for providing frequent access to the Internet for several users simultaneously. And with the Digital Phone Flatrate Swiss you can make free calls to the Swiss fixed network around the clock!	With our fastest SME Internet many users can surf simultaneously and transfer large volumes of data in the shortest of times. With the Digital Phone Global Flatrate you can also make free calls to the fixed networks of 34 countries around the clock.
Business Internet	Business Internet Fiber Power 35 35,000 kbit/s 3,500 kbit/s	Business Internet Fiber Power 75 75,000 kbit/s 7,000 kbit/s	Business Internet Fiber Power 150 150,000 kbit/s 10,000 kbit/s
Business Digital Phone	Digital Phone Basic only CHF 0.04 /minute to the Swiss fixed network	Digital Phone Flatrate Swiss free calls to the Swiss fixed network	Digital Phone Flatrate Global free calls to the fixed networks of 34 countries
Business Support
Microsoft^® Office 365
	CHF 69.- per month instead of 83.- when purchased separately	CHF 99.- per month instead of 143.- when purchased separately	CHF 149.- per month instead of 213.- when purchased separately
	Order now Find out more	Order now Find out more	Order now Find out more

We are happy to help

Do you have any questions about our products or would you like to receive a detailed quotation? Our professional business account advisors will be happy to assist you in developing the best solution for your company.

Request advice

Business Support

Service guarantee and always just a call away with the 24/7 hotline.

A visit from one of our service engineers is included with all orders. He will connect the modem on your premises, put it into operation and measure the power of your cable connection socket. This is how we guarantee that your Internet connection works perfectly and provides the required power.

If, nevertheless, problems or questions arise, our business-oriented service team is on call 24 hours a day, 365 days a year. We remedy faults within 24 hours, during office hours from Monday to Friday, 7 a.m. to 6 p.m. With our business hotline you will also benefit from short waiting times and swift solutions.

Online communication solutions by Microsoft^®

Speed up your business with smart tools.

Office 365 is a subscription service for SMEs that provides familiar Microsoft^® Office tools for cloud-based collaboration. So you and your employees can hold telephone and video conferences, simultaneously access e-mails, contacts, calendars and documents, and work with them at the same time – no matter where you are. An Office 365 licence is included in all SME packages.

Find out more

Options

Customise your SME package to suit your requirements:

	Price per month			One-off price
Internet Fixed IP addresses	4 (of which 1 can be used freely) CHF 20.-	8 (of which 5 can be used freely) CHF 40.-	16 (of which 13 can be used freely) CHF 60.-	CHF 50.- *
Telephony 4 numbers (instead of 2)	CHF 25.-			free

FAQ – Frequently asked questions

Internet Fiber Power

Can a free Ethernet port be used at the modem?

Business Internet Fiber Power with a dynamic IP address (Thomson TWG870UG) provides you with all 4 ports and 100 WLAN ports. You can follow the simple instructions to set up the WLAN yourself.
Business Internet Fiber Power with a fixed IP address (Cisco EPC3925) does not provide these ports. These ports are reserved for upc cablecom business service extensions in telephony.

Can the modem be used as a router?

Business Internet Fiber Power with a dynamic IP address (Thomson TWG870UG) allows you to use all 4 ports and the WLAN (100 ports) and gives you complete access to the modem. The modem can also be used in bridge mode if you would like to use your own router.
You need your own router with a firewall for Business Fiber Power with a fixed IP address (Cisco EPC3925) because these functions are deactivated on the modem. If you run your own server, this allows you to keep your infrastructure with a firewall and router.

Can I get a router from upc cablecom business?

upc cablecom business does not offer its own routers. Ideally you should ask your LAN provider to supply you with a suitable router or purchase one at a specialist retailer.

Do I need a separate WLAN router if I want to set up a WLAN connection?

The WLAN router is already included in the modem with Business Internet Fiber Power with a dynamic IP address (Thomson TWG870UG).
You require your own WLAN router with a firewall function for Business Internet Fiber Power with a fixed IP address (Cisco EPC3925).

Can I install the modem myself?

For business customers, the installation partner chosen by upc cablecom business installs all Internet connections on site. This is our way of guaranteeing that all the connections are installed in accordance with business requirements and that everything works properly. The technician on site can also measure the signal from the TV socket and has the tools needed to adjust and optimise the signal level if the bandwidth is not within the normal range.

Can the installation partner also make adjustments to my LAN?

Our installation partner's technician will activate the Internet connection in accordance with our service agreement, check the bandwidth, adjust the signal level of the TV socket (if required) and check the Internet connection at the modem port with their own laptop. If you require changes/adjustments to be made to your LAN, you can instruct our installation partner or another provider to do this. However, these costs are not covered by upc cablecom and the appointment has to be made separately.

Can I upgrade or downgrade the Business Internet Fiber Power connection during the contract term?

Your can upgrade free of charge at any time. A downgrade is only possible after 12 months of the contract term have elapsed. A one-off charge (CHF 100.-) applies for the reconfiguration of the bandwidths.

Can I keep my public IP addresses?

This is possible if the IP addresses are registered/entered at RIPE. Otherwise the IP addresses belong to the respective provider and cannot be ported.

Can I take the upc cablecom business fixed IP addresses to another provider?

Fixed IP addresses belong to the respective telecommunications company and therefore cannot be transferred/ported.

Is the bandwidth guaranteed with Business Internet Fiber Power?

The Internet connection with Business Internet Fiber Power promises “best effort” access. Our technicians measure the performance of the cable box and adjust the connection level during the on-site installation. This improves performance and ensures that the bandwidth is reached. However, performance also depends on various other factors (WLAN, receivers, number of other Internet users, etc.), which we cannot influence directly. So performance can vary. Our Business Internet Symmetric service provides you with guaranteed bandwidths.

Can I continue to use my “old” modem?

upc cablecom provides you with your own modem when you go operational, and this is included in the service costs. This is necessary to guarantee efficient and smooth-running support.

Digital Phone

How many telephone lines/numbers do I get?

Business Voice Digital Phone provides you with two lines/numbers. You can extend this to four with two extra lines/numbers. We recommend a virtual telephone system if you need more than four lines. The smallest possible Virtual PBX solution is for 5 participants.

What kind of telephone devices do I need for Digital Phone?

Digital Phone is based on VoIP technology and is run via the Internet. Voice quality is the same on the data network as on a conventional connection because we prioritise the voice packages. The ATA adapter (which converts the VoIP signal into an analogue signal) allows you to use Digital Phone with conventional analogue telephone devices. You can purchase these at specialist retailers from less than CHF 10.-

Can I link between the two or four lines?

With Digital Phone it is not possible to link from one line to another. We recommend our virtual telephone system Business Voice Virtual PBX for this function.

Can I keep my telephone numbers?

Yes, you can port telephone numbers to upc cablecom business (provided they do not belong to a DDI block). After you place your order, you will receive a porting form, which authorises us to terminate your existing telephone connection and to port the numbers.

Will I benefit from flat-rates?

Digital Phone Flatrate Swiss (or SME Smart Duo) allows you to benefit from free calls to the Swiss fixed network. With Digital Phone Flatrate Global (or SME KMU Power Duo) you can even make free calls to the fixed network of 34 countries including Switzerland.

Can I set up an answering machine?

Yes, you will receive all your voicemail messages by e-mail.

Can I use this solution as a fax?

The “Web Fax” function enables you to send and receive faxes as a PDFs without a fax machine.